|Frequently Asked Questions||Table of Content||External Resources|
OnixS provides online support resources to supported customers and development partners.
Requesting Support Using JIRA
OnixS Support for the product is based on facilities of JIRA issue logging and tracking system. Registered customers may directly push support requests and get timely status updates and replies on the posted issues. By using issue tracking system requests are delivered to development Q/A teams without any delays caused by dispatching support mail, therefore OnixS Support Team highly recommends to use JIRA instead of mail.
Support Requests via E-Mail
For those who can't take advantage of using the OnixS issue tracking system, support requests can be sent via email at firstname.lastname@example.org.