Report a Bug, Request a Feature or Information

The more details are provided the shorter way to the issue resolution.

Evaluation License

Mail to support@onixs.biz

Commercial License

Open the Issue Tracker (Jira)

If you experience Jira access problems please contact support@onixs.biz.

Important Details

Important details to provide:

  • Summary — short description of your issue.
  • Priority — the importance of issue to you — P1 Blocker, P2 Major, P3 Minor and P4 Trivial/Informational.
  • Affects Version/s — the version(s) of product you use.
  • Environment — Java vendor and version, OS, etc.
  • Description — detailed description, steps to reproduce the issue.

Additional Information

Additional information that will assist in resolution:

  • Latest acceptable time to get the resolution.
  • Test code to reproduce the case.
  • Log files — usually they are "logs/*", "FixEngineStorage/*", etc.
  • Input and output data/files.
  • Supplementary files — dialects, templates, etc.