OnixS provides online support resources to the customers and development partners.

Requesting Support Using JIRA

OnixS Support for the product is based on facilities of JIRA issue logging and tracking system. Registered customers may directly push support requests and get timely status updates and replies on the posted issues. By using an issue-tracking system requests are delivered to the development Q/A teams without any delays caused by dispatching support mail, therefore The OnixS Support Team highly recommends using JIRA instead of mail.

Support Requests via E-Mail

For those who can't take advantage of using the OnixS issue tracking system, support requests can be sent via email at support@onixs.biz.